Business Continuity Plan - Coronavirus (COVID-19)

To our valued clients;

We hope you and your families are well during this unprecedented time and wanted to give you an update from Shapiro Insurance Group as we continue to monitor the coronavirus (COVID-19) situation. Our top priority is to continue to be available to service your accounts while positioning our employees and working with our insurance carrier partners to be as safe and healthy as possible.

Here are some of the key changes we're making in support of those priorities:

• Travel restriction: We've restricted all non-essential business travel until further notice.
• Working remote: Most of our offices around the State of Florida will remain open, but we will have some of our associates working from home for at least the next two weeks. We recognize that not all positions can be performed remotely, so some of our employees will continue to work at our offices if at all possible. Reducing the density of associates on-site is an effort to minimize the likelihood of transmitting the virus. We may extend this process into April based on how this situation develops. Some of our customer service reps may have their children at home with them due to the circumstances, so please extend your patience if you hear our little ones in the background.
• We have self-quarantine procedures in effect for employees who may have been exposed to someone with the virus, visited an impacted area, or exposed to someone who has been to an impacted area.
• We ask that you refrain from any non-essential visits to our offices during this time. While we will have limited associates available in most of our office locations, this request is an additional effort to minimize the risk of transmitting the virus. The superior technology that we already have in place allows for a completely mobile and paperless transaction (including electronic signatures) in most situations. See below for multiple other resources available to you in lieu of an office visit.

Regardless of whether our teams are located in a physical office or working remotely, we are well equipped with the right talent, skills and technology to keep business running with minimal interuption.

Here are some additional resources immediately available to you:

1. Email Requests - your Client Care Team or Account Manager will typically respond by the end of the same business day. You can direct initial inquiries to info@insuresig.com if you do not have your account manager or client care team's email information.

2. Our Website has extensive resouces: www.shapiroinsurancegroup.com

-Go to our CUSTOMER SERVICE tab for additional information on services offered such as making a payment with your insurance carrier, assistance with submitting a claim, policy change requests, and requests for certificates of insurance.

-Go to our GET A QUOTE page to initiate a quote for a new home, renters, auto, boat, RV, Motorcycle, ATV, flood, or business quote. One of our professional sales associates will contact you by the end of the same business day.

-Quick Link to your SIG CLIENT PORTAL: If you have already signed up for your personal SIG Client Portal, then you already know that this is a quick and simple way with 24/7 mobile access to your insurance portfolio that conveniently allows you to communicate with your client care team or account manager, review your information, see a list of your active policies, and initiate service requests & COI's.

**If you have not signed up for this free, value added service offered to you, please send a request for access to: clientportal@insuresig.com.

-Our CONTACT page: Here you will find additional location specific address and contact information for your local agency as well as a quick submission form if you'd like us to contact you.

We are taking these steps in abundance of caution to help ensure the safety of our employees, carrier partners and customers. This is an unprecedented time for everyone, but we are committed to maintaining our business operations and ensuring our best-in-class service continues with minimal disruption. As you would expect from Shapiro Insurance Group, we are well prepared to respond to your servicing needs and inquiries whenever you need us.